Modexa Tech / Policy
Warranty & support
Support is tied to the agreed deliverable and the actual supplier’s warranty.
Published 12 October 2026
1. Software support
The written project scope specifies any included defect-correction period, maintenance hours, response arrangements and support channels. No unlimited support or blanket uptime promise is included. A new feature or change to an accepted requirement may require a separate quotation.
2. Third-party systems
Cloud services, operating systems, plug-ins and licensed applications are governed by their providers’ support and licence terms. We do not claim publisher or manufacturer authorisation unless confirmed for the particular product.
3. Hardware warranty
The hardware quotation must identify the warranty provider, period, coverage and claim procedure before purchase. Warranty does not automatically cover accidental damage, misuse, unauthorised modifications or conditions excluded by lawful, disclosed supplier terms. This does not remove rights concerning faulty or misdescribed goods.
4. Requesting help
Contact us with the project or invoice reference, a description of the problem and steps to reproduce it. Share only relevant redacted screenshots. Do not send passwords or confidential datasets before a secure support arrangement has been agreed.
Questions about this policy?
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