Modexa Tech / Policy
Service delivery & shipping
How digital work, training, licences and quoted hardware reach you.
Published 12 October 2026
1. Digital delivery
Software, documents, processed datasets and other digital deliverables are provided by an agreed secure transfer or deployed to the agreed environment. The written scope identifies formats, access arrangements, deliverables and handover responsibilities. No physical shipping is required for digital-only work.
2. Delivery estimates
Catalogue timelines are planning estimates, measured in business days after written scope acceptance, required payment and receipt of complete inputs and access. Business days exclude weekends and public holidays in Pakistan. The confirmed quotation sets the delivery schedule.
3. Milestones, dependencies and delays
We agree milestones and review points before delivery. Customer approvals, scope changes, third-party availability and required permissions may affect timing. If a delay becomes known, we communicate its cause and a revised plan. Remedies for failure to deliver are considered under the accepted agreement and Refund policy.
4. Training and consultancy
Sessions are remote unless the accepted quotation expressly includes on-site attendance. Dates, duration, attendee limits, prerequisites and joining instructions are agreed in advance. Recordings are not included unless agreed with appropriate participant consent.
5. Hardware shipping
We do not advertise hardware as in stock on this website. Before purchase, the quotation confirms specification, condition, stock, delivery area, carrier or collection arrangements, shipping charges, taxes and any import duties. International procurement is subject to the relevant permissions and customs requirements.
6. Inspection and handover
Check delivered work against the agreed scope and notify us of missing items or defects. Hardware recipients should inspect packaging and report visible damage promptly. Contact us for assistance with access problems or missing deliverables.
Questions about this policy?
Our phone number and business address are available on the Contact page.
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