Modexa Tech / Policy
Complaints & dispute resolution
A direct process for service issues, billing questions and unresolved concerns.
Published 12 October 2026
1. Raise a concern
Use the Contact page to reach Modexa Tech. State your name, quotation or invoice reference, a short description, relevant dates and the resolution you seek. Keep copies of your correspondence. Do not include wallet PINs, OTPs or complete payment credentials.
2. Review
We review the agreed scope, delivery records and any relevant transaction references. We may request additional information needed to investigate. Ask for written confirmation of the complaint, the person handling it and an expected response date. This website does not issue automatic support tickets.
3. Resolution
Possible resolutions include explanation, correction, re-performance, replacement or an appropriate refund, depending on the facts, agreement and applicable rights. If a provider is involved, we explain any dependency and the available escalation route.
4. Escalation
If the matter remains unresolved, ask for management review. Payment issues may also be raised with the relevant wallet or bank using its official support channel. You retain the right to contact a competent consumer-protection authority, regulator or court.
Questions about this policy?
Our phone number and business address are available on the Contact page.
Contact Modexa Tech