Modexa Tech / Policy
Cancellation policy
Cancel an enquiry, stop a project or change a booking with clear treatment of work and payments.
Published 12 October 2026
1. Cart and unsubmitted requests
You can remove items, clear your cart or clear a request draft at any time. These actions carry no charge and cancel no contract, because no accepted order exists at this stage.
2. Accepted engagements
Contact us with the quotation or invoice reference and explain whether you want to cancel, pause or reschedule. Cancellation takes effect when confirmed against the engagement record. We will establish what work has started and which approved costs have been incurred.
3. Before and after work starts
Before work begins, the Refund policy applies to the unused payment and any expressly agreed third-party commitments. After work begins, completed milestones and documented costs are assessed fairly. Cancellation does not automatically make the whole project price due.
4. Hardware and software licences
A confirmed procurement order or activated licence may be subject to disclosed supplier or publisher conditions. We will attempt to stop an unfulfilled order and explain any non-recoverable cost that you authorised before purchase. Mandatory remedies remain available.
5. Training bookings
Ask to reschedule as early as possible. Availability and any cancellation condition are agreed in the booking confirmation. If we cancel and a suitable alternative cannot be agreed, the undelivered session is refundable.
6. Cancellation by Modexa Tech
We may decline or cancel an engagement for unlawful requests, lack of required permissions, unavailable stock, inability to fulfil the agreed scope or unresolved payment issues. We explain the reason where lawful and refund unearned amounts under the Refund policy.
Questions about this policy?
Our phone number and business address are available on the Contact page.
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